NOTE: All Woodwork Machinery…Plus prices include GST

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Delivery Services via Austpost

• Delivery within Metro Brisbane (postcodes 4000-4500) is $20 up to 25kg

• Delivery within Australia (up to 3kg) via airbag is $20* (*please note there is an additional charge of $32 for this service to Darwin & Northern Territory)

• Delivery within Australia (between 3-5kg) via airbag is $35 (*please note there is an additional charge of $40 for this service to Darwin & Northern Territory)

• Delivery within Australia (by road) is subject to the item, Contact our team at sales@woodworkmachinery.com for details

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Product Availability

Please be aware that there are some items that are not on hand at our store and will need to be back ordered. In this case there is typically a 7-10-day delay providing that the supplier has them on hand in Australia.

If you require your order immediately please call us and check availability prior to ordering.

 

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognize that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, the item must be returned to us and it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, Woodwork Machinery…Plus Pty Ltd cannot provide a refund, exchange or repair.

Woodwork Machinery…Plus Pty Ltd require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

 

Damaged in Transit

Please do not sign for the delivery of goods that are obviously damaged. If the damage is only found upon unpacking then please contact us as soon as possible. Woodwork Machinery…Plus Pty Ltd contact details can be found on your order confirmation email. We will then arrange for the goods to be collected and a refund or replacement item sent out to you.

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Backordered Items

Generally we accept backorders for products that are out of stock, however cannot guarantee the advertised price. You will be notified via email or phone if there is a price change.

Not as Advertised/Incorrect item

If your order arrives and it’s not what you ordered, please contact us or the online support team on sales@woodworkmachinery.com.au

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Faulty Product

Please contact us as soon as possible. Store contact details can be found on your order confirmation email. We will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replaced. Some manufacturers require us to send fault items to them for assessment before we can give you a replacement.

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Ordered Wrong Goods

Ordered wrong goods? Don’t worry. You’ve got 30 days to get your order back to our store, at your cost, provided its un-used and not damaged we’ll give you a refund minus the costs of any shipping.

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Valid Receipt

A copy of your in-store purchase receipt or online order confirmation email is required for any return. If returning your product to store please ensure you take a copy with you.

 

Collect in Store or Delivery?

You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from our store in Darra, Brisbane QLD.

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Authority to leave

If you want to have your order left at your address even if you are not home you can request the Authority To Leave in the order notes during check out. If you request this option;

• You are accepting responsibility for delivery of the item once it leaves the Woodwork Machinery…Plus Pty Ltd store.

• Woodwork Machinery…Plus Pty Ltd assumes a delivery has been made if the courier reports that the item has been delivered.

• Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made.

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Delivery charges

Delivery charges are may be dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your basket alternatively you will be contacted.

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Delivery Locations

Woodwork Machinery…Plus Pty Ltd can deliver anywhere in Australia and overseas. It may be more economical to purchase from a local distributor. We will coordinate this on your behalf. Please note that for international deliveries we will contact you for a better estimate of the delivery cost.

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Estimated Order Timeframes

If you opted to collect in store, we will contact you to inform when your goods are ready for collection.

If you opted for delivery, you will receive an email when the goods have been dispatched to the couriers with details so you can track your order.

We aim to dispatch all orders within 1-2 working days. In the unusual event of a delay in the dispatch of your order, you will be contacted at the earliest opportunity. Once the order has been dispatched the estimated delivery time is as follows: Regional Areas 3-5 days, Remote Areas 6-9 days

Please note that these delivery timeframes are estimates and are not guaranteed.

 

Delivery Tracking

You can track your parcel by following the link that we send in the delivery confirmation email. Proof of delivery (POD) is available on request.

Should you have any questions about your order once it has been despatched please contact our store.

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Receiving your Order

Courier deliveries occur Monday – Friday between 9am-5pm. Unfortunately, we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for, an ID may be required upon delivery. Woodwork Machinery…Plus Pty Ltd does not accept responsibility for any missed delivery attempts. If the driver leaves a ‘sorry we missed you’ card because you are not home or you did not answer the door, your options are to collect the item from the depot or you can pay a re-delivery fee of $12.50.

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Delivery that requires a forklift or loading dock

If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements.

Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded. If you do not have a forklift or unloading facilities you can collect from the depot.